UK Tour Presale FAQs

TICKET PRE-SALE INFORMATION

 

I WANT TO GET FIRST ACCESS TO THE SCOUTING FOR GIRLS UK TOUR PART 2, HOW DO I DO THIS?
You need to have ordered the new album through the Official Music Store before 3.00pm BST on Thursday 19th October 2023

Or

You need to register for access via the form hosted on the Official Music Store before 3.00pm BST on Thursday 19th October 2023

  

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email between from 10:00am BST Friday 20th October 2023, containing your pre-sale code, a link to the pre-sale and details of the tour. 

 

WHEN DOES THE PRE-SALE OPEN?

These emails invite you to purchase tickets in our exclusive pre-sale window, running between 10:00am BST between Wednesday 25th October 2023 and 10:00am BST Friday 27th October 2023

 

Presale access does not guarantee you tickets; it guarantees your -eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited.

 

HOW DOES THE CODE WORK?

Each code is only valid for Scouting For Girls UK Tour Part 2

Please keep the email containing your pre-sale link and passcode, ready for the pre-sale.

One code is issued per customer, allowing 4 tickets to be purchased

 

HOW DO I REDEEM MY CODE? 

Simply follow the link provided in your email, which will take you to a designated pre-sale page

Please ensure you are entering your passcode into the appropriate box. 

 

I'VE ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY? 

You should receive your code from 10:00am BST Friday 20th October 2023, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact: Support@cerenonyofroses.com

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

    

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

Pre-sales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time.  If you are trying to find tickets and the result are "currently not available", that means the pre-sale allocation has sold out.

If you get a code not valid error message – please contact Support@cerenonyofroses.com.

Please quote your email address, full name and the pre-sale code you were allocated.

 

I'VE ENTERED MY PRESALE CODE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.

 WHAT SHOULD I DO?  

If you are experiencing an issue completing your order – please submit your enquiry here: 

help.ticketmaster.co.uk/hc/en-us

 

Ticketmaster will be closely monitoring this to answer promptly.

 

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES? 

One code is issued per customer, allowing 4 tickets to be purchased

 

I’VE ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE? 

In order to qualify for the ticket presale you need to order directly from the Official Music Store. 

 

 SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10:00AM BST FRIDAY 27th October 2023 

GOOD LUCK!